Welcome to Part 2 of the article series! In case you have missed the first part of this guide to inspecting office cleaning results, make sure to head back and you will be able to learn about the main elements of a helpful Performance Inspection List that is recommended to be customised to the specific layout and requirements of your workspace. Today we continue discussing the topic, carrying on with focusing on the best practices for obtaining desirable cleaning outcomes, explaining more in depth what service quality is and how to evaluate and record it, and how to be able to provide the office cleaning company with a feedback that will help achieve the desired results.
Obtaining the desirable cleaning outcomes is not that hard with the help of a few simple practices that include:
Categorising the premises
The first and important step is deciding which areas of the workspace are of a high priority and which areas are of a low priority. Normally, you would ask the office cleaning team to take care of the priority areas within the given timeframe, while the low priority ones will not be a regular subject of taking care. The same categorisation implies for the inspection too – first you inspect the high priority areas and you can leave the low priority ones for last.
Identify what needs to be inspected
The best solution, in this case, is creating a schedule list that includes all areas and things that need to be cleaned and taken care of, the frequency of checks, and coverage targeted. Once you make this list and follow it, we guarantee that inspection will become significantly easier and faster.
Now you are probably thinking how clean is clean enough and here is where the performance indicators come in handy to help you evaluate. Some of the main questions you can ask yourself while evaluating that will help you indicate is the workspace is in the desired state of cleanliness and tidiness include: Are you provided with the desirable cleaning outcomes? Are all areas inspected free of dust, dirt, litter? What is the feedback given by employees, are they happy with the results, do they feel comfortable enough? Checking out and collecting feedback for hard to access areas are yet another way of linking performance indicators to the desired outcomes. All these performance indicators are directly affecting the overall hygiene of the office space.
One of the main responsibilities of the manager indicating the office cleaning outcomes is to decide on whether or not a full list of checking out all areas will be followed or a list that focuses on high priority areas. All low priority areas could be a subject of a more simplified checklist with fewer aspects to evaluate. In general, the final choice is usually determined by the manpower available.
Ideally, a joint inspection with the cleaning company will be carried out so you can give an immediate feedback and discuss all requirements.
In a nutshell, inspection of the high and low priority areas is recommended to be carried out right after cleaning is finished which will give you the best and fullest idea of the quality of service. A fair review takes into consideration the time lapse between the inspection and the last cleaning treatment performed. Finally, making sure to follow the recommendations and steps of a proper inspection provided in today’s article and Part 1 will guarantee that the office environment is clean and conducive to inspire maximum productivity.